Managing Orders

How orders come in

Orders enter invertByte OMS in two ways:

Automatically — When a customer places an order on your connected Shopify, Daraz, or WooCommerce store, it appears in your dashboard within seconds. No manual action needed.

Manually — For phone orders or walk-in customers, go to Orders → New Order, fill in the customer details, add products, and confirm.

Order statuses

Dispatching an order

For connected couriers with routing rules set up, dispatch is fully automatic. The moment an order comes in:

1. OMS applies your routing rules to pick the right courier
2. Waybill is generated and sent to your thermal printer
3. Customer gets a WhatsApp/SMS with their tracking link

If you want to dispatch manually:

1. Open the order from Orders → Pending
2. Click Assign Courier and select one
3. Click Generate Waybill — it prints automatically
4. Click Mark as Dispatched

Bulk dispatch

To dispatch multiple orders at once:

1. Go to Orders → Pending Dispatch
2. Select orders using the checkboxes
3. Click Bulk Dispatch
4. OMS assigns couriers and prints all waybills in one go

Managing returns

When a parcel is returned by the courier:

1. The order status automatically updates to Returned (if courier tracking is active)
2. Or manually open the order and click Mark as Returned
3. Go to Inventory to restock the item if it's in sellable condition

Next: Inventory →